About Us

Overjoy is building Sales AI for B2B commerce. Our mission is to enable 10x sales teams by bringing modern software and AI to a long-underserved industry: B2B sales for consumer brands.

Over 800 modern brands like Tipsy Elves, P.F. Candle Co., and David Protein use Overjoy to find new prospects, run outreach, manage accounts, and scale wholesale revenue — without the bloat of legacy platforms.

We're backed by Bessemer, OSV, Floodgate and founders of Thumbtack, Alloy, and Unsupervised — and 6 of our own customers invested after using the product.

The Role

We're hiring a Technical Account Manager to own customer happiness for our managed-service customers and act as the bridge between our customers and our product team.

You'll spend your days on calls with customers — solving real problems, teaching them how to get more out of Overjoy, and pulling out the insights that quietly shape what we build next. You'll translate customer pain into engineer-ready feedback, ship quick fixes yourself using Claude Code, and over time grow into running product discovery and leading launches.

This is a role for someone who is product-minded and loves talking to customers. You won't be a ticket-closer. You'll be one of the most important sources of signal we have about what to build next.

What You'll Work On

• Own a portfolio of managed-service customers and serve as their primary technical point of contact

• Run support and account-management calls that leave customers happier and sharpen our picture of their needs

• Identify user friction by watching customers use the product, and translate it into precise, engineer-ready feedback

• Build and own the loop from "customer pain → crisp problem statement → prototype"

• Ship quick fixes and prototypes yourself using Claude Code, without waiting on engineering

• Run discovery calls that surface real insight — not just feature wishlists

• Help lead product launches end-to-end: comms, customer education, follow-up

• Dogfood Overjoy internally for account-management workflows

You Might Be a Fit If You

• Love sitting between customers and product/engineering — translating one to the other

• Ramp on complex, fast-changing products faster than people expect

• Have natural customer presence — warm, credible, and not afraid to push back

• Get excited about prototyping with AI tools (Claude Code, Cursor, etc.) and shipping small things yourself

• Ask sharp questions and synthesize what you hear into something actionable

• Want real ownership over launches and customer outcomes — not just queues and tickets

• Are happiest when half your week is talking to customers and the other half is building / writing / shipping

Requirements

• Comfortable interacting with customers regularly via video, email, and chat

• Strong technical communication — can write a clear, engineer-ready bug report or feature spec

• Comfortable using AI coding tools (Claude Code, Cursor, or similar) to ship real things

• Willing to work in-person from our NYC office

• Excited to work in a fast-growing startup environment

Extra Points For

• Prior TAM, CX, CSM, APM, or solutions role at an early-stage startup

• Track record of using AI coding tools to ship features or prototypes you can point to

• Experience in CPG, B2B sales tools, or wholesale

• You've taken a customer insight all the way from discovery to a shipped launch

Why Overjoy?

Build for a real problem in a wildly underserved market Brand founders with multiple exits tell us, "I wish I had Overjoy when I launched my first brand." We're bringing modern software to a part of commerce that's been overlooked for too long.

AI that actually gets used daily This isn't hype. Our customers use AI daily — to find leads, write emails, qualify prospects, and drive sales — often without even realizing it's AI.

You're joining the ground floor You'll shape how we do customer happiness, product discovery, and launches from day one — and define what those motions look like for years to come.

Our customers love us More than 5 of our customers have started agencies as a side business helping others use Overjoy. One joined our team full-time!

We're growing fast We 5x'd our revenue in 2025, and we're looking to do it again in 2026. We're scaling quickly — and so will your impact.

Why You Shouldn't Join

This isn't a 9-to-5 job We're doing hard things with a small team, and it's intense. We won't sugarcoat that.

You'll take full ownership and responsibility You won't just execute. You'll identify problems, shape solutions, and be accountable for the customer outcomes and launches you drive. That level of autonomy can be exciting, but also stressful — and it's not for everyone.

You'll wear a lot of hats One day you're on a support call. The next you're writing a spec, prototyping in Claude Code, and prepping a launch email. If you prefer clearly defined roles and boundaries, this might not be the right environment.

Perks & Benefits

• Competitive salary + meaningful equity

• Health, dental, and vision insurance (U.S.)

• Free lunch & dinner around the office

• Generous budget for laptops, monitors, and other equipment